Trap Door
After talking with Benchmark's support again, I decided to give up and order anything that could be causing the issue with this game. It has been down far too long at this point. Western Train The motor I replaced a few weeks back is definitely bad. I spent some time researching the motor on the Internet and not only found the motor but the gearbox assembly too. But the company is overseas and doesn't ship to the US. I am planning on pulling this game from the location soon. When it gets back to the shop, I will make a decision about ordering parts for it. The game has been through my route so there I don't know if repairing it makes any sense.
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